EMV Retail

QUICK REFERENCE GUIDE // QD Terminal Line

These steps have been provided to assist you with your Android payment device with DvPay (AURA) software. IMPORTANT: As well as the payment icons (ie Card, PIN Debit, EBT Food, EBT Cash and Cash), the terminal’s idle screen also displays the following icons:

Chip Credit Sale
  1. From the idle screen, tap on the Credit icon.
  2. Tap on the Sale icon.
  3. Input the Sale Amount and press Ok.
  4. Tap (contactless only) or insert chip card.
  5. The transaction is processed. Sales receipt will print with details of the transaction.
Debit Sale
  1. From the idle screen, tap on the Debit icon.
  2. Tap on the Sale icon.
  3. Input the Sale Amount and press Ok.
  4. Tap (contactless only) or insert chip card.
  5. Customer enters PIN on encrypted terminal PIN pad or encrypted external PIN pad and presses Ok.
  6. The transaction is processed. Sales receipt will print with details of the transaction.
Credit Card Return
  1. From the idle screen, tap on the Credit icon.
  2. Tap on the Return icon.
  3. Input the Return Amount and press Ok.
  4. If prompted, confirm the return amount by tapping Ok or Cancel. Conditional on the terminal’s configuration.
  5. If prompted, input Manager Password (default password is 1234).
  6. Tap (contactless only) or insert chip card.
  7. The transaction is processed. Return receipt will print with details of the transaction.
Manually Entered Sale
  1. From the idle screen, tap on the Credit icon.
  2. Tap on the Sale icon.
  3. Input the Sale Amount and press Ok.
  4. Tap on the credit card icon on the Credit Sale screen. (Insert, Swipe or Enter Card #.)
  5. Manually input Card #.
  6. Follow the CNP prompts (input exp. Date, zip code etc). Conditional on the terminal’s configuration.
  7. The transaction is processed. Sales receipt will print with details of the transaction.
Void Credit Transaction (Card Present)
  1. From the idle screen, tap on the Credit icon.
  2. Tap on the Void icon.
  3. Input the Void Amount and press Ok.
  4. If prompted, confirm the void amount by tapping Ok or No. Conditional on the terminal’s configuration.
  5. If prompted, input Manager Password (default password is 1234). 
  6. Tap (contactless only) or insert chip card.
  7. Enter the void transaction # and press Ok.
  8. The transaction is processed. Void receipt will print with details of the transaction.
Void By Transaction # (Card Not Present)
  1. From the idle prompt, tap the “STAR” icon to access the Favorites menu.
  2. Tap Void Transaction.
  3. If prompted, input Manager Password (1234 default).
  4. Tap By Transaction #.
  5. Input Transaction # to be voided and press Ok.
  6. Confirm the void transaction by tapping Select.
  7. If prompted, confirm the void amount by tapping Ok or Cancel. Conditional on the terminal’s configuration.
  8. If prompted, input Manager Password (1234 default).
  9. The void is processed. Void receipt will print with details of the transaction.
Reprint Receipt
  1. From the idle prompt, tap the “STAR” icon to access the Favorites menu.
  2. Tap Reprint Receipt.
  3. If prompted, input Manager Password (1234 default).
  4. Tap desired option (Last, By Transaction # or By Card Number).
  5. Follow prompts and transaction receipt prints.
Call Me Feature (Must be Enabled)
  1. From the terminal main screen tap the “PHONE” icon.
  2. If prompted, input Manager Password (1234 default).
  3. Tap Call Me, under the support menu.
  4. The terminal sends notification to the help desk and you will receive a call back from a representative with assistance.
Wireless Icons

Wi-Fi icon will blink when not connected. It will remain static when connected successfully.

Battery charge indicator.

Terminal Power Off/Reboot
  1. Press the “POWER” button on the side of the terminal and hold until a menu appears on the screen, with the following options: Power Off, Reboot, Airplane Mode and Silent Mode.
  2. Select the option you desire by tapping on the screen.
Settle Daily Batch
  1. From the idle prompt, tap the “STAR” icon to access the Favorites menu.
  2. Tap Settle Daily Batch.
  3. If prompted, input Manager Password (1234 default).
  4. Terminal communicates with the host.
  5. Settlement report prints.
Printing Reports
  1. From the idle prompt, tap the “STAR” icon to access the Favorites menu.
  2. Tap on Report.
  3. If prompted, input Manager Password (1234 default).
  4. Select desired report type (Daily Report or Summary Report).
  5. View or Print report.