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QUICK REFERENCE GUIDE // Touch screen Z9 & Z11 AURA

These steps have been provided to assist you with your Dejavoo touch screen payment device with AURA software. IMPORTANT: The terminal’s idle prompt displays a selection of payment type icons.

Chip Credit Sale
  1. From the idle screen, enter the amount of the transaction you want to process and press Ok.
  2. The default transaction will be Sale.
  3. Choose the payment type the customer will use. Options are Card and Cash. If Card is selected; options are Card and PIN Debit.
  4. Input Server # and press Ok. Conditional on the terminal’s configuration.
  5. If configured, terminal will prompt to Select or Input Tip amount.
  6. When prompted, tap or insert the card. If required (debit), enter PIN number.
  7. Transaction will be processed. Sales receipt will print with details of the transaction.
Credit Card Return
  1. From your terminal home screen, press the “BACK” key until Return appears.
  2. Input the Return Amount and press Ok.
  3. Confirm the return amount by pressing F2 (YES) or F4 (CANCEL).
  4. If prompted input Manager Password (1234 default).
  5. Tap (contactless only), insert, swipe or manually enter card #.
  6. The transaction is processed. Return receipt will print with details of the transaction.
Void By Transaction Number
  1. From the idle prompt, tap the “STAR” icon to access the Favorites menu.
  2. Tap Void Transaction.
  3. If prompted, input Manager Password (1234 default).
  4. Tap By Transaction #.
  5. Input Transaction # to be voided and press Ok.
  6. Confirm the void transaction by tapping Select.
  7. If prompted, confirm the void amount by tapping OK or Cancel. Conditional on the terminal’s configuration.
  8. If prompted, input Manager Password (1234 default).
  9. The void is processed. Void receipt will print with details of the transaction.
Manually Entered Credit Sale
  1. From the idle screen, enter the Sale Amount of the transaction you want to process and press Ok.
  2. The default transaction will be Sale.
  3. Choose the payment type the customer will use. Options are Card (credit/debit) and Cash.
  4. Input Server # and press Ok. Conditional on the terminal’s configuration.
  5. If configured, terminal will prompt to Select or Input Tip amount.
  6. When prompted to tap, swipe or insert card, tap on the screen and key in card number and follow further screen prompts.
  7. Transaction will be processed. Sales receipt will print with details of the transaction.
Reprint Receipt
  1. From the idle prompt, tap the “STAR” icon to access the Favorites menu.
  2. Tap Reprint Receipt.
  3. If prompted, input Manager Password (1234 default).
  4. Tap desired option (Last, By Transaction # or By Card Number).
  5. Follow prompts and transaction receipt prints.
Call Me Feature (Must Be Enabled)
  1. From the terminal main screen tap the “PHONE” icon.
  2. If prompted, input Manager Password (1234 default).
  3. Tap Call Me, under the support menu.
  4. The terminal sends notification to the help desk and you will receive a call back from a representative with assistance.
Edit Tips By Transaction #
  1. From the idle prompt, tap the “STAR” icon to access the Favorites menu.
  2. Tap Edit Tip.
  3. If prompted, input Manager Password (1234 default).
  4. Tap All.
  5. Tap Transaction #.
  6. Transaction amount appears, input Tip Amount and press Ok. X
  7. If prompted, confirm the tip amount by tapping Yes or No. Conditional on the terminal’s configuration.
  8. Repeat steps 5 and 6 as needed.
  9. Press the “CANCEL-Red” key after all desired tips have been adjusted.
Settle Daily Batch
  1. From the idle prompt, tap the “STAR” icon to access the Favorites menu.
  2. Tap Settle Daily Batch.
  3. If prompted, input Manager Password (1234 default).
  4. Terminal communicates with the host.
  5. Settlement report prints.
Printing Reports
  1. From the idle prompt, tap the icon to access the Favorites menu.
  2. Tap desired report type (Daily Report or Summary Report).
  3. If prompted, input Manager Password (1234 default).
  4. Report prints.
Settle Daily Batch
  1. From the idle prompt, press F1 to access the Services menu.
  2. Use the arrow keys to highlight Settlement and press Ok.
  3. Use the arrow keys to highlight Settle Daily Batch and press Ok.
  4. If prompted, input Manager Password (1234 default).
  5. Terminal communicates with the host.
  6. Settlement Report prints.
Printing Reports
  1. From the idle prompt, press F1 to access the Services menu.
  2. Use the arrow keys to highlight Reports and press Ok.
  3. Use the arrow keys to highlight desired report type (Daily Report or Summary Report) and press Ok.
  4. If prompted, input Manager Password (1234 default).
  5. Report prints.
Power Cycle Terminal
  1. Press and hold the “POWER” key on the keyboard and release once terminal starts to reboot.
Wi-Fi Indicator (Wi-Fi Enabled Units)

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