Relationship Management
Great partnerships are built on trust, communication, and the people who are always ready to help. In Part Two of our Meet the Team series, we’re introducing three more members of our Relationship Management team. From solving technical challenges to strengthening partner relationships, these professionals bring knowledge, creativity, and a commitment to helping our partners succeed every day.
Building trust is at the heart of every great relationship. That same commitment is shared by our next Relationship Manager, Kiejay “Key” Reefer.
Meet Kiejay “Key” Reefer
Relationship Manager
Meet Kiejay “Key” Reefer
Relationship Manager
Key, how long have you been with Dejavoo?
2 years and 3 months.
What does a typical day look like for someone on the Relationship Management team, and what are your biggest responsibilities?
A typical day is all about tackling larger escalations and ensuring our partners have the support they need. One of my biggest responsibilities is keeping the relationship between Dejavoo and our partners strong by being responsive, finding solutions, and making sure everyone stays on the same page.
How does the Relationship Management team help drive success for our customers and the company?
We’re relentless about improving our product. We constantly bounce ideas, issues, solutions, and knowledge off each other, and that teamwork helps us solve problems faster and create a better experience for our partners.
What’s one thing people are surprised to learn about your role?
I used to work in Tech Support, so that background comes in handy when talking with our partners. I’m basically a tech with juiced-up superpowers.
What’s your favorite part of working here?
My coworkers and the family atmosphere. It makes coming to work every day a lot more enjoyable.
What advice would you’d give a colleague working on your team?
Check your emails… constantly. Seriously. It makes a huge difference. Being responsive builds trust, strengthens relationships, and helps us help you much faster.
What’s a recent win you’re proud of?
Getting these bugs fixed, baby! Every time a bug pops up, I grab a can of Raid lol
If your team had a tagline, what would it be?
Knicks in 5.
Contact Key at
Next in our Relationship Management spotlight is a familiar face to many of our partners – David Arzu, whose years of experience and technical expertise continue to make a difference every day.
Meet David Arzu
Relationship Manager
Meet David Arzu
Relationship Manager
David, how long have you been with Dejavoo?
Eight years.
What does a typical day look like for someone on the Relationship Management team, and what are your biggest responsibilities?
Teaching/training ISOs, responding to ISOs’ emails, setting up RKLs, and helping out other RMs when I can.
How does the Relationship Management team help drive success for our customers and the company?
The RM Team helps by providing the ISOs with the knowledge and know-how to navigate our systems and devices.
What’s one thing people are surprised to learn about your role?
My knowledge of technical support and willingness to go the extra mile.
What’s your favorite part of working at Dejavoo?
It may sound corny but the people.
What advice would you’d give a colleague working on your team?
Take a step back and breathe.
What’s a recent win you’re proud of?
I won a FanDuel bet.
If your team had a tagline, what would it be?
It’s Showtime!!!
Contact David at
Our final team member brings a fresh perspective backed by extensive industry experience. Meet Christian Campbell, whose passion for solving complex payment challenges and helping partners succeed has already made a lasting impression.
Meet Christian Campbell
Relationship Manager
Meet Christian Campbell
Relationship Manager
What does a typical day look like for someone on the Relationship Management team, and what are your biggest responsibilities?
I serve as a technical resource for our ISOs by helping solve complex payment challenges that don’t always have straightforward answers. My day may involve designing solutions for unique merchant requirements, assisting with demonstrations, investigating escalated technical issues, or translating partner feedback into product
enhancements for our Development team. I enjoy being at the intersection of technology, business, and customer success, finding practical solutions while helping drive the evolution of our platform.
How does the Relationship Management team help drive success for our customers and the company?
We serve as a strategic bridge between our partners and the rest of the organization. Beyond resolving issues, we help partners maximize the value of our solutions by providing technical guidance, identifying opportunities for improvement, and ensuring field feedback reaches the teams responsible for building our products. Strong relationships, proactive communication, and continuous improvement are what drive long-term success for both our partners and Dejavoo.
What’s one thing people are surprised to learn about your role?
Many people assume Relationship Management is primarily customer service, but there’s a significant technical and strategic component behind the scenes. We regularly discuss prospective payment workflows, analyze integrations, collaborate with developers, and help design solutions for unique business needs. Every day is an opportunity to solve a new puzzle.
What’s your favorite part of working here?
I enjoy working directly with our partners, especially high-volume ISOs, where every conversation presents a unique opportunity to solve complex challenges and create meaningful business impact. The experience I’ve gained across the payments industry allows me to understand challenges from multiple perspectives and help partners navigate them with confidence. Building those trusted relationships has been one of the most rewarding parts of my role.
What’s one tip you’d give a colleague working on your team?
Lean on our experience. We work with partners across a wide variety of industries and payment environments, so chances are we’ve seen something similar before. Don’t hesitate to involve us when technical questions, unique business requirements, or escalations arise. Collaboration helps us find the right solution and deliver the best possible experience for our partners.
What’s a recent win you’re proud of?
One of my most rewarding recent accomplishments has been receiving positive feedback from several of my ISOs. Knowing that I’ve been able to support them in the way they need and that my efforts to go above and beyond are helping drive both their success and their confidence in Dejavoo is incredibly fulfilling. Building strong relationships with our partners and knowing they trust me as a valuable resource is what motivates me every day.
If your team had a tagline, what would it be?
Problem solvers by trade. Mind readers by necessity.
Contact Christian at
Every member of our Relationship Management team brings something unique to the table, but they all share one common goal – helping our partners succeed.
Whether they’re solving technical challenges, sharing product expertise, or simply taking the time to build lasting relationships, this team is committed to delivering the exceptional support our partners have come to expect from Dejavoo.
To Key, David and Christian, and the entire RM team, thank you for everything you do to make our partners successful.
Because behind every great partnership is a team that’s always ready to help.
Next week, we ‘ll wrap up our series on the RM team with interviews with Amanda Maas, Ivan Rivera, and Joel Badillo.
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