Relationship Management
Great partnerships are built on trust, communication, and the people who are always ready to help.
In the final part of our series on Dejavoo’s Relationship Management team, we’ll introduce you to three more members: Joel Badillo, Ivan Rivera, and Amanda Maas. From solving technical challenges to strengthening partner relationships, these professionals bring knowledge, creativity, and a commitment to helping our partners succeed every day.
Meet Joel Badillo
Relationship Manager
Meet Joel Badillo
Relationship Manager
How long have you been with Dejavoo?
I’ve been at Dejavoo for almost 3 years (August 1st will make it 3).
What does a typical day look like for someone on the Relationship Management team, and what are your biggest responsibilities?
No two days are exactly the same, but a typical day is a mix of proactive outreach, problem-solving, and strategic consulting.
How does the Relationship Management team help drive success for our customers and the company?
I consider us the glue for many of our clients as we help build that trust in our partnership and ensure their needs are properly taken care of.
What’s one thing people are surprised to learn about your role?
A relationship manager isn’t just about being friendly on the phone; we need to have a deep understanding of payment processing workflows, gateway integrations, and terminal configurations so we can discuss strategy and troubleshoot effectively in real time.
What’s your favorite part of working here?
Everyone is incredibly accessible, and when a client need arises, the entire team rallies together to make things happen.
What’s one tip you’d give a colleague for working with your team?
We prefer to be ahead of the curve and proactive about potential customer issues, so the earlier you bring us into the loop, the better.
Contact Joel at
Meet Ivan Rivera
Relationship Manager
Meet Ivan Rivera
Relationship Manager
Ivan, how long have you been with Dejavoo?
I’ve been with Dejavoo for two years.
What does a typical day look like for someone on the Relationship Management team, and what are your biggest responsibilities?
Typically, we spend most of the day communicating with our customers, helping with terminal configurations, training them on how to use and program our products, and resolving errors and bugs that may occur on devices.
How does the Relationship Management team help drive success for our customers and the company?
We are the voice of our customers to our developers, focusing on breaking down and identifying the key issues in our customer feedback and reports so we can fix bugs or release new features more efficiently and effectively.
What’s your favorite part of working here?
The people.
What’s one tip you’d give a colleague for working with your team?
Never be afraid to ask questions.
If your team had a tagline, what would it be?
Divided by geography, driven by purpose.
Contact Ivan at
Meet Amanda Maas
Relationship Manager
Meet Ivan Rivera
Relationship Manager
Amanda, how long have you been with Dejavoo?
It will be 3 years in August.
What does a typical day look like for someone on the Relationship Management team, and what are your biggest responsibilities?
With the Relationship Management team, there’s a lot of day-to-day activities that takes place – remote encryptions, training with our partners, troubleshooting escalations with our products, and ensuring partners have up-to-date builds/templates for their file builds. But we also work to stay up to date on our products and their capabilities, as well as to get input from our partners on workflows and items that would assist their customers and that we can add to our products.
How does the Relationship Management team help drive success for our customers and the company?
Listening to our partners is one of the biggest ways we can improve not just our relationship with them, but also help them provide services and support their customers in growing their businesses. That simple act of listening can not only help provide insight into an existing question or issue, but can also help us offer suggestions on solutions we have that the partner may not be as familiar with.
What’s one thing people are surprised to learn about your role?
Probably just the number of moving parts that we keep track of on a day-to-day basis, and the details on each of those parts we need to be aware of.
What’s your favorite part of working here?
The people. Having coworkers who genuinely care about and support each other makes all the difference in the world.
What’s one tip you’d give a colleague for working with your team?
If you aren’t sure of something, always ask for help. That’s why we have a team. Everyone asks questions, and that’s how we grow and learn.
What’s a recent win you’re proud of?
Every day I have a new win to be pleased with. Whether it’s solving an ongoing issue for a partner or being able to help with the day-to-day activities that help make a partner’s life better, there’s always something to be proud of with this team.
If your team had a tagline, what would it be?
We get the job done.
When you’re not working, what do you do for fun?
When I’m not working, I’m enjoying life with my husband and two cats. Down-time is spent reading, playing video games, tabletop gaming, knitting, and watching TV movies. My husband and I are big into sci-fi and fantasy, and we love going to Renaissance fairs and conventions when we can. We’re currently planning to return to New Zealand for a trip in 2027 after falling in love with it on our first visit.
Contact Amanda at
Every member of our Relationship Management team brings something unique to the table, but they all share one common goal – helping our partners succeed.
Whether they’re solving technical challenges, sharing product expertise, or simply taking the time to build lasting relationships, this team is committed to delivering the exceptional support our partners have come to expect from Dejavoo.
To the entire RM team, thank you for everything you do to make our partners successful.
Because behind every great partnership is a team that’s always ready to help.
If you missed any of the Meet the Team spotlight on our Relationship Managers, check it out in our News Center. In the coming weeks, we’ll be highlighting staff members from other Dejavoo teams, so stay tuned.
Stay ahead of what’s next in payments.
Subscribe to the Dejavoo Newsletter for product updates, new integrations, certifications, industry trends, partner success stories, and tools designed to help grow your business.
