Quick Reference Guide

EMV Retail Z9 & Z11 with Dual Pricing

Touchscreen Z-line models

These steps have been provided to assist you with your Dejavoo touch screen payment device with AURA software. IMPORTANT: The terminal’s idle prompt displays a selection of payment type icons.

Manually Entered Credit Sale
  1. Tap on the Credit icon.
  2. Tap on the Sale icon.
  3. Enter the Sale Amount and press Ok.
  4. From the multi pricing screen, tap on the desired payment method.
  5. If prompted, confirm the sale amount by tapping Yes or No. Conditional on the terminal’s configuration.
  6. When the prompt to insert card appears, press Ok.
  7. Manually enter Card #.
  8. Follow the CNP prompts (enter exp. date, ZIP code, etc). Conditional on the terminal’s configuration.
  9. The transaction is processed. Sales receipt will print with details of the transaction.
Credit Card Sale
  1. Tap on the Credit icon.
  2. Tap on the Sale icon.
  3. Enter the Sale Amount and press Ok.
  4. From the multi pricing screen, tap on the desired payment method.
  5. If prompted, confirm the sale amount by tapping Yes or Cancel. Conditional on the terminal’s configuration.
  6. Tap (contactless only), swipe or insert chip card.
  7. The transaction is processed. Sales receipt will print with details of the transaction.
Debit Sale
  1. Tap on the Debit icon.
  2. Tap on the Sale icon.
  3. Enter the Sale Amount and press Ok.
  4. From the multi pricing screen, tap on the desired payment method.If prompted, confirm the sale amount by tapping Yes or
    Cancel. Conditional on the terminal’s configuration.
  5. If prompted, confirm the sale amount by tapping Yes or Cancel. Conditional on the terminal’s configuration.
  6. Tap (contactless only), swipe or insert chip card.
  7. Cardholder enters PIN on terminal or PIN Pad and
    presses Ok.
  8. The transaction is processed. Sales receipt will print with details of the transaction.
Credit Card Return
  1. Tap on the Credit .
  2. Tap on the Return icon.
  3. Enter the Return Amount and press Ok.
  4. If prompted, confirm the return amount by tapping Yes or No. Conditional on the terminal’s configuration.
  5. If prompted, enter Manager Password. (1234 default)
  6. When prompted, tap, swipe, insert or manually enter card number.
  7. The transaction is processed. Return receipt will print with details of the transaction.
Void Credit Transaction
  1. Tap on the Credit icon.
  2. Tap on the Void icon.
  3. Enter the Void Amount and press Ok.
  4. If prompted, confirm the void amount by tapping Ok or Cancel. Conditional on the terminal’s configuration.
  5. If prompted, enter Manager Password. (1234 default)
  6. Tap (contactless only) or insert chip card.
  7. The transaction is processed. Void receipt will print with
    details of the transaction.
Void By Transaction Number
  1. Tap the icon to access the Favorites menu.
  2. Tap Void Transaction.
  3. If prompted, enter Manager Password (1234 default).
  4. Tap By Transaction #.
  5. Enter Transaction # to be voided and press Ok.
  6. Confirm the void transaction by tapping Select.
  7. If prompted, confirm the void amount by tapping Ok or Cancel. Conditional on the terminal’s configuration.
  8. If prompted, enter Manager Password (1234 default).
  9. The void is processed. Void receipt will print with details of the transaction.
Reprint Receipt
  1. Tap the icon to access the Favorites menu.
  2. Tap Reprint Receipt.
  3. If prompted, enter Manager Password (1234 default).
  4. Tap desired option (Last, By Transaction # or By Card Number).
  5. Follow prompts and transaction receipt prints.
Call Me Feature (Must be Enabled)
  1. Tap the icon.
  2. If prompted, enter Manager Password (1234 default).
  3. Tap Call Me.
  4. The terminal sends notification to the help desk and you will receive a call back from a representative with assistance.
Turn Server Prompt ON/OFF
  1. Tap the icon to access the Services menu.
  2. Tap Applications.
  3. Tap Credit/Debit/EBT.
  4. Tap Setup.
  5. If prompted, enter Manager Password (1234 default).
  6. Tap Trans Prompts.
  7. Tap Clerks.
  8. Tap Prompt.
  9. Tap to select desired option and press Ok.
  10. To return to the home screen press the key 2 times. 
Settle Daily Batch
  1. Tap the icon to access the Favorites menu.
  2. Tap Settle Daily Batch.
  3. If prompted, enter Manager Password (1234 default).
  4. Terminal communicates with the host.
  5. Settlement Report prints.
Printing Reports
  1. Tap the icon to access the Favorites menu.
  2. Tap on Report.
  3. Tap desired report type (Daily Report or Summary
    Report).
  4. If prompted, enter Manager Password. (1234 default)
  5. Report prints.
Terminal Power Options

Powering on (Z9 only)

  1. Press the key to turn on terminal.

Powering off (Z9 only)

  1. Tap the icon to access the Services menu.
  2. Tap on Power Off to turn off terminal.

To power cycle all terminals

  1. Press and hold the key on the keyboard and release once terminal starts to reboot.
Wi-Fi Icons (Wi-Fi Enabled Units)

Wi-Fi icon will blink when not connected. It will remain static when connected successfully.

Wireless Icon Indicators (Mobile Units Only)

 GPRS signal strength indicator (the more bars, the better your signal GPRS).

  Battery strength indicator.

  Indicates issue with SIM card (GPRS).