Quick Reference Guide
EMV Retail Z9 & Z11 with Dual Pricing
Touchscreen Z-line models
These steps have been provided to assist you with your Dejavoo touch screen payment device with AURA software. IMPORTANT: The terminal’s idle prompt displays a selection of payment type icons.
- Access to the FAVORITES menu
- Access to the CORE menu
- CALL ME feature
Manually Entered Credit Sale
- Tap on the Credit icon.
- Tap on the Sale icon.
- Enter the Sale Amount and press Ok.
- From the multi pricing screen, tap on the desired payment method.
- If prompted, confirm the sale amount by tapping Yes or No. Conditional on the terminal’s configuration.
- When the prompt to insert card appears, press Ok.
- Manually enter Card #.
- Follow the CNP prompts (enter exp. date, ZIP code, etc). Conditional on the terminal’s configuration.
- The transaction is processed. Sales receipt will print with details of the transaction.
Credit Card Sale
- Tap on the Credit icon.
- Tap on the Sale icon.
- Enter the Sale Amount and press Ok.
- From the multi pricing screen, tap on the desired payment method.
- If prompted, confirm the sale amount by tapping Yes or Cancel. Conditional on the terminal’s configuration.
- Tap (contactless only), swipe or insert chip card.
- The transaction is processed. Sales receipt will print with details of the transaction.
Debit Sale
- Tap on the Debit icon.
- Tap on the Sale icon.
- Enter the Sale Amount and press Ok.
- From the multi pricing screen, tap on the desired payment method.
- If prompted, confirm the sale amount by tapping Yes or Cancel. Conditional on the terminal’s configuration.
- Tap (contactless only), swipe or insert chip card.
- Cardholder enters PIN on terminal or PIN Pad and
presses Ok. - The transaction is processed. Sales receipt will print with details of the transaction.
Credit Card Return
- Tap on the Credit icon.
- Tap on the Return icon.
- Enter the Return Amount and press Ok.
- If prompted, confirm the return amount by tapping Ok or Cancel. Conditional on the terminal’s configuration.
- If prompted, enter Manager Password. (1234 default)
- When prompted, tap, swipe, insert or manually enter card number.
- The transaction is processed. Return receipt will print with details of the transaction.
Void Credit Transaction
- Tap on the Credit icon.
- Tap on the Void icon.
- Enter the Void Amount and press Ok.
- If prompted, confirm the void amount by tapping Ok or Cancel. Conditional on the terminal’s configuration.
- If prompted, enter Manager Password. (1234 default)
- Tap (contactless only) or insert chip card.
- The transaction is processed. Void receipt will print with
details of the transaction.
Void By Transaction Number
- Tap the icon to access the Favorites menu.
- Tap Void Transaction.
- If prompted, enter Manager Password. (1234 default)
- Tap By Transaction #.
- Enter Transaction # to be voided and press Ok.
- Confirm the void transaction by tapping Select.
- If prompted, confirm the void amount by tapping Ok or Cancel. Conditional on the terminal’s configuration.
- If prompted, enter Manager Password. (1234 default)
- The void is processed. Void receipt will print with details of the transaction.
Reprint Receipt
- Tap the icon to access the Favorites menu.
- Tap Reprint Receipt.
- If prompted, enter Manager Password. (1234 default)
- Tap desired option (Last, By Transaction # or By Card Number).
- Follow prompts and transaction receipt prints.
Call Me Feature (Must be Enabled)
- Tap the icon.
- If prompted, enter Manager Password. (1234 default)
- Tap Call Me.
- The terminal sends notification to the help desk and you will receive a call back from a representative with assistance.
Turn Server Prompt ON/OFF
- Tap the icon to access the Services menu.
- Tap Applications.
- Tap Credit/Debit/EBT.
- Tap Setup.
- If prompted, input Manager Password (1234 default).
- Tap Trans Prompts.
- Tap Clerks.
- Tap Prompt.
- Tap to select desired option and press Ok.
- To return to the home screen press the key 2 times.Â
Settle Daily Batch
- Tap the icon to access the Favorites menu.
- Tap Settle Daily Batch.
- If prompted, enter Manager Password. (1234 default)
- Terminal communicates with the host.
- Settlement Report prints.
Printing Reports
- Tap the icon to access the Favorites menu.
- Tap on Report.
- Tap desired report type (Daily Report or Summary Report).
- If prompted, enter Manager Password. (1234 default)
- Report prints.
Terminal Power Options
Powering on (Z9 only)
- Press  key to turn on terminal.
Powering off (Z9 only)
- Tap the icon to access the Services menu.
- Tap on Power Off to turn off terminal.
To power cycle all terminals
- Press and hold the key on the keyboard and release once terminal starts to reboot.