When the terminal is in Offline mode, it allows the user to manage orders directly on the terminal (create, pay, view, delete, return).

See the workflow with the TableApp in offline mode.

Where:

I - A Server (waiter) creates and manages the order on the Terminal.

Instruction

1. Configure the Denovo/Steam/Register parameters (See the Settings section in Settings). Make sure that the “Transaction_Mode” (STEAM parameter) - Offline.

2. Upload the configured TPN to the terminal.

3. The following operations are available on this screen:

• “Start a ticket” (Transaction_Type_Start_Name) - Allows you to create an order on the terminal (The terminal will request the amount, invoice number, server ID, table number). The invoice number must be unique. After that, a screen will be opened with the order data and the possibility of making a transaction (Pay or Refund) (See Fig. 2). There is no cart icon on this screen for offline mode.
  

  

  
  a. It is possible to make a full, partial or split payment. You can pay for the order with various payment types (for instance, Credit, Debit, EBT Food, EBT Cash)
  b. You may make a refund If the order was partially paid. It is not allowed to return money for an amount greater than what you paid. In this case you will see the error message: “Cannot refund more than covered amount”. The refund can be partial or for the entire amount paid. The indicator shows how much has been paid and how much is required to be paid.
  с. You can make a void order by pressing on the due amount

• “Resume a Ticket” (Transaction_Type_Resume_Name) - Allows you to find a specific created order. After pressing on this button the “Sort by” list is opened with the (See Fig. 3):
  

  

  
  a. Server ID. Allows you to find a specific order by Server ID. Allows you to find a specific order by Server ID. If there are several different orders for one server, a list of these orders will be opened and you can select any order you want;
  b. Table #. Allows you to find a specific order by Table number. If there are several different orders in this table, a list of these orders will be opened and you can select any order you want;
  c. All. Shows a list of all existing orders. Shows a list of all existing orders. After opening this list, you can select any order you want.

• Reverse a Ticket (Transaction_Type_Reverse_Name) - Allow you to delete unpaid orders or make a void if the order was paid. When the order was partially paid, it is allow you to make a void for amount you paid and delete this order from the list.

• Close Daily Batch (Transaction_Type_Settle_Name) - Allows you to close the open batch.