DeNovo & STEAM scheduled maintenance will take place on Sunday, January 23rd, 2002 at 10.00pm EST until Monday, January 24th at 1.00am EST

Dear Valued Customers,

There will be essential maintenance performed on the DeNovo and STEAM systems for a brief 3 hour window on Sunday, January 23rd, 2022, from
10 PM – 1 AM EST.

In order to prevent missing any data entered by users during the maintenance process, we will prevent log in to DeNovo and/or STEAM during this period.

This update does not affect SPIn Proxy Service availability. The SPIn proxy will be operational without interruption during the maintenance period.

WHAT DOES THE MAINTENANCE ADDRESS?

We are updating database tables related to transactions uploaded from our terminals. This involves adding a new column (Object ID) to tables related to transactions. This will provide much bigger capacity than we currently have for transactions.
All related tables and system components that require new data structure will be updated.

HOW LONG WILL IT REALLY TAKE?

We expect that the maintenance will realistically take roughly 1 hour but have reserved 3 hours, just in case we face any unforeseen issues.
We have already completed a TEST UPDATE that took 50+ minutes.

WHO WILL BE AFFECTED BY THE UPDATE AND WHAT IS THE NEXT STEP?

After the update, we will send a notification for SAN users about the future changes in format.
We appreciate your support while we continue to maintain our systems to provide the highest level of reliability and satisfaction. Thank you.

Sincerely,

Joe Casella
President, Dejavoo